Frequently Asked Questions

Q: How are your prices so competitive compared with other suppliers? 

A: We operate as direct manufacturer‑authorized wholesaler. By cutting intermediate distributors and maintaining large‑scale in‑house production, we keep our operational costs low and pass these savings directly to our global partners.

Q: Are your products authentic? 

A: In a word: yes. All VapeHouse branded goods are 100% original, manufactured in our certified production facility. We do not sell counterfeit or refurbished items.

Q: When will my order ship? 

A: We process orders Monday‑Friday, excluding major public holidays, during standard business hours. Orders submitted on weekends or holidays will be processed on the next working business day.

Q: Do you have a physical store or warehouse for local pickup? 

A: VapeHouse is an online‑first wholesale platform. We do not support in‑person retail pickup. All orders are dispatched directly from our certified warehouses.

Q: What shipping carriers do you use? 

A: We work with multiple trusted international carriers including DHL, FedEx, UPS and sea‑freight forwarders, selected based on your destination and order volume.

Q: What does expedited shipping mean? 

A: Expedited shipping refers to business‑day transit time counted from the date your parcel departs our warehouse. Public weekends and local holidays are not included in transit time calculation.

Q: Do you offer international shipping? 

A: Yes, we ship to most countries and regions worldwide. Please make sure your local laws permit importing vaping‑related goods. Customs clearance and local import duties are the buyer’s responsibility.

Q: What is your warranty / return policy? 

A: VapeHouse provides a 30‑day limited warranty for manufacturing defects on hardware devices. This warranty does not apply to e‑liquid, coils and other consumable accessories. All warranty returns require prior official approval from our support team. Customers cover outbound return shipping cost; we cover shipping cost for replacement units sent back to you. Damage caused by misuse, improper storage or user modification is not covered under warranty.

Q: Are your packages discreet? 

A: Yes. Outer shipping boxes are plain and neutral, without obvious branding or markings revealing the content inside.

Q: What is your order cancellation / alteration policy? 

A: You are able to cancel or modify your order within 2 hours after order confirmation. Once the order has been processed or dispatched, cancellation cannot be guaranteed. If you need to adjust your order details, please contact customer support as early as possible and we will try our best to assist you.

Q: What does ingredient "VG" mean? 

A: Vegetable Glycerine (VG) is derived from plant‑based vegetable oil, recognized as safe for human ingestion. It increases e‑liquid viscosity and creates large vapor clouds for sub‑ohm vaping.

Q: What does ingredient "PG" mean? 

A: Propylene Glycol (PG) is widely used within food and pharmaceutical industries, even found in medical inhalers. It is a colorless, lightly sweet base liquid with lower viscosity than VG, delivering better flavour transfer in vape juice.

Q: Can I place sample orders before bulk purchase? 

A: Yes, sample orders are available for qualified business buyers to test product quality. Minimum sample quantity applies, please contact our sales team for detailed terms.

Q: Do you provide compliance certificates for customs clearance? 

A: Yes. Upon request we can provide copies of CE, UKCA, TPD, RoHS, REACH and other relevant certification documents to support your import formalities.

Q: How can I contact you? 

A: You can reach us via website live chat, or send email to support@vapehouse.com. Business wholesale inquiries can be sent to sales@vapehouse.com.